We make every effort to provide you with the best services in a pleasant and friendly atmosphere at all times. We strive for your complete satisfaction and endeavor to provide a safe and secure journey without any misunderstandings between the tour escorts, company and you at any time.
Please read and understand the booking conditions for your holiday, before you register yourself for any of the tours.
Hotels
You will be out on sightseeing tours most of the time and hence we have taken care to select hotels, which are comfortable. Most of the rooms have a private bath or shower and they may be located in the city center or away from the city center. Air- conditioning, central heating and other facilities are solely at the hotelier's discretion, dependent upon factors such as weather conditions, local systems, tour type, etc. Triple rooms are not larger than twin rooms and the third bed is often a roll-away mattress put in a twin bedded room. Passengers will have to abide by the check-in and check-out times of the hotels.
For Indian tours, the check-in time for the hotels is at 12 noon and check-out time is 10 a.m. Early arrivals and late departures should be adjusted by the guests themselves as per the respective check-in and check-out timings. We will not be responsible or liable in case of loss of baggage or personal effects from the hotel. Any damage caused to the hotel during your stay shall be payable by you, and the company will not be liable for the same.
Itinerary Changes
We may often operate more than one coach per departure date. For the comfort and convenience of the passengers, sometimes we change the direction, or slightly amend the itinerary, including the flight/train/coach routing. We will advise you of these amendments, prior to the start of the tour or on tour. In the event that a passenger/joining passenger misses out on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund for the same.
Payments
The registration amount paid while booking, is a non-refundable and interest free amount. The full payment must be received in accordance with the procedure laid down in the Brochure Cheque dishonored is an offence and the company reserves the right to take legal action.
Deviations
If any passenger wishes to deviate from the tour itinerary, company reserves the right to charge an additional supplement, which may affect the passenger's tour price.
Cancellation
All services such as airline seats/hotel accommodation/ground transportation are pre blocked well in advance. We are liable to pay penalties to all our suppliers/vendors if these services are released within the mentioned time frame.
If the passengers have to cancel the tour due to any reason, they have to make an application in writing to that effect, along with the original receipt issued by the company. Such cancellation will attract the cancellation charges given below:
Indian Tours
Number of days before departure
we receive your written cancellation
Amount you must pay/cancellation charges
% on total tour price
Before 61 days
5% or Rs.1000/- whichever is higher.
Between 46 - 61 days
10%
Between 31 - 45 days
15%
Between 15 - 30 days
25%
Between 04 - 14 days
50%
Between 01 - 03 days
80%
on the day of depature/on tour
100%
General Terms
• The company reserves the right to cancel any tour prior to the departure without assigning any reason. The entire monies paid by the prospective passengers shall be returned by the company by ‘A/C payee’ cheque against receipt only, and no compensation will be applicable in any case.
• Cancellation charges for air/rail reservation are applicable as per the rules of airlines/railways. Any refund payable will be given to passengers after receipt of refund from respective airlines/railways after deducting the processing charges.
• Please note: In case of state government/private resorts, where full deposit has to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended, cancelled or not utilized.
• In case of cancellation of Cruise program, Cruise cancellation charges will apply.
Refund
In case of world tours, Refunds if any, for amendments and/or cancellations will be paid directly to the passengers by the company strictly by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange within 45 days, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments were in part or whole in foreign currency. No refund will be payable, for any unused portion of the tour, due to whatsoever reason.
Liability
• The company shall in no circumstances whatsoever be liable to the passenger or any other person travelling for any loss or expense incurred due to:
• Loss of Property or Life: Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused;
Any change in flight schedule or meals not being served;
• Any overstay expenses due to delay or changes in air, bus, ship, train or cancellation of special bogie or other services due to sickness, weather conditions, strike, war, quarantine, or any other cause whatsoever.
• Sightseeing missed and/or the program being curtailed after commencement of the tour and before the due period due to any unavoidable circumstances and any reason beyond our control such as political, natural calanity, monument under renovation, heavy rush at sightseeing places, road traffic congestion etc. All the loss or expenses will have to be borne by the passenger.
• No liability on part of the company arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the tour, and shall in no case include any consequential loss or additional expense whatsoever.
